Frequently asked questions
Everything that governs a Domi batch — ordering windows, payment, cancellations, claims and disclaimers. Submitting an order means you have read and agreed to all fifteen.
Orders are accepted while a batch is open. The current batch’s ordering window, payment cut-off, and ETA are shown in the key-dates strip at the top of this page and on the Pasabuy page. Please submit your complete order details before ordering closes.
Your order is confirmed only after you receive an official confirmation from DOMI. Sending an inquiry or order form does not automatically reserve your slot.
Full payment must be completed on or before the announced payment deadline. Unpaid orders will not be included in the final batch.
Please double-check the payment account before sending funds. Transaction or transfer fees must be covered by the buyer.
Once the consolidated order has been submitted to the supplier, cancellations, quantity changes, and change-of-mind refunds will no longer be accepted.
All items are subject to supplier availability. If an item becomes unavailable, the buyer may choose an available replacement or receive a refund for the unavailable item.
The posted ETA is an estimate only and is not a guaranteed delivery date. Delays may occur because of supplier processing, international shipping, customs inspection, weather, holidays, or courier operations.
Regular batch updates will be posted in the group.
Only products legally permitted for importation and distribution will be included. Orders may be cancelled and refunded if regulatory documents, permits, or clearances cannot be verified.
The announced price should clearly state whether it includes:
Any unexpected customs or shipping charges must be communicated before collection.
Local shipping begins after the batch has arrived, been checked, and sorted. Buyers are responsible for providing a correct and complete address.
DOMI will not be responsible for delays caused by incorrect information or failed delivery attempts.
Record a continuous unboxing video before opening the parcel. Claims for damaged, missing, or incorrect items must be submitted within 24 hours of delivery together with:
Claims without sufficient evidence may not be accepted.
Batch details, supplier information, and available certificates may be provided when applicable. A Certificate of Analysis does not replace FDA registration, legal authorization, medical advice, or a prescription.
DOMI does not provide medical consultations, prescriptions, dosage recommendations, administration instructions, or guarantees of health results. Buyers should consult a licensed healthcare professional regarding any health-related product.
Customer information will only be used for order processing, delivery coordination, payment verification, and necessary customer support.
Submitting an order and payment confirms that the buyer has read, understood, and agreed to these group-buy protocols.