Terms of Service

All products are sold strictly for laboratory and research purposes only. They are not medications, are not FDA-approved for therapeutic use, and are not intended to diagnose, treat, cure, or prevent any disease.

Information provided through our website, community, social media pages, product materials, or customer support is for general informational purposes only and should not be considered medical advice.

Customers are responsible for ensuring that products are purchased, handled, stored, transported, and used lawfully and appropriately.

You must be at least 18 years old to place an order.

Domi PH Official operates as a members-only shop. Customers may be required to create an account, verify their email address using a one-time verification code, and maintain the confidentiality of their login credentials.

You are responsible for all activity conducted through your account and for providing accurate contact, payment, and delivery information. Orders will be shipped to the delivery address provided at checkout.

We currently offer two ordering channels:

Pasabuy / Group Buy — Products are sourced according to scheduled batches. Your reservation is confirmed once the required batch payment or fee has been received. Any remaining balance must be settled according to the payment instructions and deadline provided for that batch.

On-Hand Products — Available inventory must be paid in full before processing and shipment.

If an order contains both Pasabuy and on-hand products, the payment terms displayed at checkout will apply.

Group Buy schedules, estimated arrival dates, payment deadlines, and availability may vary between batches.

All prices are displayed in Philippine pesos (PHP) unless otherwise stated.

Prices may change without prior notice. However, the price confirmed at checkout will generally apply to that specific order unless an obvious pricing or system error has occurred.

Payments must be made using one of the payment methods provided at checkout. Customers may be required to upload proof of payment, and we reserve the right to request a clearer or additional copy when payment cannot reasonably be verified.

Pasabuy or Group Buy orders may also be subject to an administrative/batch fee, which covers costs associated with order consolidation, packaging materials, coordination, and logistics handling.

Payment confirms your reservation and allows us to commit your order to the applicable batch, manufacturer, or supplier.

Change-of-mind cancellations or refunds are generally not accepted once an order has already been placed or committed to the manufacturer or supplier.

If a product becomes unavailable on our side, we will contact you regarding an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances.

Refunds and replacements are not automatically approved and may require reasonable verification of the reported issue.

Claims may be declined where evidence reasonably indicates that the issue resulted from improper handling, storage, transportation after delivery, contamination, alteration, or other circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude, restrict, or override any consumer right or remedy that cannot legally be excluded under applicable Philippine law.

Our manufacturer maintains its own quality-control procedures for products supplied to Domi PH. Where applicable and actually performed for the relevant batch, products may undergo manufacturer testing and/or inspection before being released for shipment.

This may include visual inspection for apparent abnormalities such as unusual discoloration, visible particulate matter, compromised containers, leakage, damaged seals, or other observable product or packaging concerns.

Where available, manufacturer-provided batch documentation or testing information may also be provided or made available.

Manufacturer testing, documentation, or visual inspection does not constitute a guarantee of suitability for any particular use, nor does it replace independent laboratory testing where such testing is required.

Domi PH may additionally inspect received products and/or packaging for visible damage or abnormalities before local dispatch.

Product condition may be affected by factors outside Domi PH's control after dispatch or delivery, including temperature exposure, prolonged heat, moisture, sunlight, contamination, improper storage, mishandling, transportation, opening, transferring, or alteration of the original product.

Customers are responsible for following applicable manufacturer storage and handling requirements after receiving their orders.

Domi PH cannot reasonably accept responsibility for deterioration, contamination, cloudiness, discoloration, loss of integrity, damaged packaging, or other changes that occur because of improper handling, storage, transportation, contamination, or modification after the product has been delivered, to the extent permitted by applicable law.

Customers should inspect their parcel and products immediately upon delivery.

If you receive a product that appears damaged, leaking, unusually discolored, compromised, or otherwise abnormal, do not open, alter, transfer, discard, or otherwise modify the affected product before contacting us, where reasonably possible.

Please report the issue as soon as reasonably possible and provide sufficient information for us to investigate.

We may request:

Clear photographs of the parcel and affected product An unedited unboxing video, where available A photograph showing the shipping label Photographs of the original packaging Clear photographs of the vial, seal, cap, or container Batch or lot information A description of the issue and when it was first observed Other reasonable evidence necessary to investigate the claim

Customers should retain the affected product and original packaging while the claim is being reviewed.

Opening, altering, transferring, discarding, improperly storing, or otherwise modifying a product before the reported issue can reasonably be verified may affect our ability to determine what happened and may result in the claim being declined where permitted by law.

To maintain a fair process for all customers, a refund or replacement will not be issued automatically simply because a claim has been submitted.

Each claim will be reviewed individually using available evidence, including the condition of the parcel upon delivery, photographs or video, batch information, manufacturer information where available, shipping circumstances, and any other relevant information.

Claims may be considered invalid where there is reasonable evidence that:

The product was improperly stored or handled after delivery. The product was contaminated, transferred, altered, or otherwise modified by the customer or another person. Damage occurred during transportation arranged by the customer after successful delivery. The reported condition cannot reasonably be verified because the product or packaging was discarded or substantially altered. The claim involves a change-of-mind rather than a product or fulfillment issue. Information or evidence submitted in support of the claim is materially false, misleading, manipulated, or inconsistent with the documented order. The issue resulted from circumstances outside Domi PH's reasonable control and for which Domi PH is not legally responsible.

A customer's report of cloudiness, discoloration, particulate matter, perceived loss of effectiveness, or another change after a product has been opened or handled does not by itself establish that the product was defective when supplied. We may investigate the circumstances before determining whether a refund, replacement, credit, or other remedy is appropriate.

This policy is intended to protect both customers with legitimate concerns and Domi PH against fraudulent, unsupported, or mishandling-related claims. It does not limit any mandatory rights available under applicable law.

We ship nationwide through available courier services.

No meet-ups, no pick-ups, and no rush orders unless expressly arranged by Domi PH.

Orders are generally processed in the order in which they are completed and verified.

For J&T Express shipments, the current processing cut-off is 3:00 PM. Orders completed after the cut-off will normally be processed on the next applicable business day. Same-day booking and packing generally begin at approximately 2:00 PM.

Courier delivery estimates are estimates only. Delays may occur because of weather, holidays, customs, courier operations, transportation disruptions, remote delivery locations, or other circumstances outside our reasonable control.

Once a parcel has been transferred to the courier, delivery is subject to the courier's transportation and handling process. This does not remove any responsibility that Domi PH is legally required to retain under applicable law.

Customers are responsible for providing a complete and accurate delivery address and contact information.

All Pasabuy and Group Buy arrival dates are estimates and not guaranteed delivery dates.

Production schedules, international shipping, customs processing, holidays, weather, courier delays, and other circumstances outside our reasonable control may affect the estimated arrival date.

By participating in a Group Buy, you acknowledge that delays may occur and agree to review the applicable batch schedule before confirming your order.

We will provide reasonable updates when significant information regarding a batch becomes available.

Discount codes, vouchers, and promotions may be subject to additional conditions, including minimum spending requirements, validity periods, redemption limits, eligible products, and one-use-per-customer restrictions.

We reserve the right to withdraw or modify a promotion where permitted by law.

A voucher that has expired, reached its redemption limit, or has already been used by the customer will not apply to a subsequent order unless otherwise stated.

You must not misuse our website, ordering system, community, or services.

Prohibited activities include attempting to gain unauthorized access to accounts or customer information, interfering with site operations, intentionally overloading our systems, unauthorized automated scraping, submitting fraudulent payment information, manipulating claims or evidence, or otherwise abusing our services.

We may restrict, suspend, or close accounts that violate these Terms, engage in fraudulent activity, or misuse our services, subject to applicable law.

We may update these Terms from time to time to reflect changes to our operations, policies, services, or applicable requirements.

The effective date displayed at the top identifies the current version. Continued use of our services after updated Terms become effective constitutes acceptance of those Terms where permitted by applicable law.

For questions regarding these Terms, an order, or a product claim, please contact:

Domi PH Official / Domi Peptide 📧 domiphofficial@gmail.com 📱 Domi PH Viber Community

When contacting us regarding an existing order, please include your order number and registered name so we can assist you more efficiently.